"had a 7PM reservation, not space until 7:40 and had not come our chef and start cooking for another 40 minutes afterwards. so until the time of every real eating (non-apps, suppe, etc. wa served it 9pm. I can appreciate that restaurants like benihana can fall a bit behind, but two hours from the reservation time until the actual dinner is well served, is quite likely, the worst service I have ever experienced. to make the things worse even if I asked after 35 minutes in the lobby, no single person seemed worried or even offered the easiest excuse for waiting. I know where I'll never go back."