"Let me start by saying I?m not a chilis fan, but my daughter is and we had a date night so she asked. This location has been struggling for some time (staffing and service levels . I write for google so using google analytics to look at their trendsover the last 6 months. Waiter was cool can?t recall his name. Upon being seated the hostess sat someone behind us (assumingregulars as the waiter recognized them instantly. Before we could even get our drink order he had their drinks, chips salsa?. Because he knew that?s what they wanted, good for them. I ordered my daughter her usual cheese pizza and fries and I got theburger/fries and triple chips/dip. After waiting some time, we get our food at the same time we get the appetizer. The waiterapologized with a perfectly timed excuse about something with the white queso taking a while? Alright, now comes that burger. Imistakenly should have checked it out ahead of time as I?ve had bad food here in the past, and more recent a hair in my foodlast time. I watch my daughter eat the pizza which looked really doughy ? she ate it anyways. First bite of my burger I wasn?tpaying attention. Second bite, I said something?s off. Sure enough, completely raw in the middle (see picture . After a fewminutes, he returns and ask how everything was and I show him the burger. The priceless look on his face and a ?holy cow? ?surely no pun later. I said man I?ll just take my daughters food and pay for the chips and salsa please. He said man can Idecide this for you (no charge ? I said that?s fine if I can just get it to go. Queue extremely excited about life (sarcasm manager who comes and gives the well rehearsed I?m sorry and let me make this right for you. 5 minutes later ? waiter returnsand I count down in my head (3, 2, ?.. ?Hey so, my manager______.? He rambled some words about why she charged me for theburger and that ?He didn?t want to involve her because he knew she would do that.? Lesson learned folks. I could h"
