"Edit: The rapid and direct response for the owner I received is more than I expected. This was a 1 star review (see below that I am changing to the 5 stars the owner deserves. We can’t always predict how employees will behave, but the efforts to educate and correct are appreciated.———————I stopped in to grab an easy lunch at the bakery today. As a disabled person with a service animal, the manager of this location was more disrespectful than anything I have experienced since having a service dog.Having been to their other locations, I know the service and food. I have had nothing but good experiences previously. Not only was I intrusively questioned about the validity of my service animal, but the manager was blatantly wrong about ADA standards and laws regarding service animals and her industry. My attempts at explaining the laws I must follow to her were met with argument and more than one incorrect claim that it was different in food service locations.Trying to move past that and order bread, she was highly confrontational and rude. I asked if a loaf could be cut in half and was told the kitchen was separate from the food, and a cut of the bread loaf was not possible (even though I was buying the whole loaf. I asked if I could purchase pre-sliced bread and was told that the “portions are already set for the day,” so this was also not available.She even asked other customers who tried to enter behind us to stay outside. She clearly did not want us in her store and preferred that I leave rather than purchase anything at all."
