"We were very excited to finally try Max 's Bistro and Bar since we heard great things about it. We went on a Saturday evening, and we were pleased to be seated quickly. For starters, we ordered the spicy jerk chicken skewers with basmati rice. This is where things went south. The chicken skewers came and were so thin, the chicken had no flavor of jerk chicken and there was absolutely no spice. The chicken was also very dry. The basmati rice had no flavor as well. It was very disappointing. For entrees, my husband ordered the Kobe meatloaf, I ordered the garlic and herb rack of lamb, and my daughter ordered the cheeseburger sliders. Let 's start with the Kobe meatloaf; the meatloaf itself has no strong flavor profile and it was also dry. The Caramelized tomato glaze was just too sweet to be paired with meatloaf. And the mashed potatoes were just not good. It was bland. The cheeseburger sliders were also very dry, it tasted like the Patties were cooked a while ago and has been sitting in a food warmer. The fries that came with the sliders were probably the best thing on our whole table. The garlic and herb crusted lamb rack lacked everything. There was no garlic and no rosemary on the lamb, and there was no crust. I gotta say, the cook on the lamb was perfection, but there was just no garlic and rosemary crust like how it was described. The thyme jus had no taste of thyme at all. And the Parmesan risotto did not pair well with this dish. And the stem of the wilted kale were inedible. Now onto the service, the service was absolutely terrible. I understand that it was a Saturday evening, but we noticed that our waitress checked on every single table twice before coming to us. And we had already stopped eating for almost 20 minutes. Our water glasses were empty and had no refills. We called for our waitress three times and she never heard us, she just kept walking. We have never been so disappointed in customer service in a restaurant before. Overall, we are very disappointed and may not be returning."
