"The lobby could use a more attentive and mysterious ambiance. The fries were scattered on the racks, there was some grime on the tables, and the drink station desperately needed cleaning. Their new kiosk setup went well, but we were instructed to take a card and place our orders at the table, yet our food arrived completely cold. It seemed they weren't focused on marketing or customer service. Additionally, a young child was playing in a game area that was unsuitable for her age, indicating a lack of supervision. Overall, the management seemed to be missing the point of the experience, and it felt like they were trying to emulate McDonald's but missed the mark."
