"I recently visited Shane’s BBQ to place a to go order and inquire about placing a catering order. Upon entering, I was greeted by two gentlemen in Shane’s t-shirts who seemed to be from corporate. After waiting a few minutes, no cashier ever came to assist, so instead of placing the to-go order I intended to place, I left and went to the bbq restaurant down the street. After calling their catering number and leaving a voicemail on Wednesday and not getting a callback by Monday, I called again and spoke with their catering personnel, who was pleasant and made the process easy. I provided my pick-up time and card number over the phone and was told my card would be charged on the morning of the pick-up date. Upon arrival, I found that my catering order had not been submitted. Although my order was simple, it still caused confusion. I waited 20 minutes while the staff made my order on the spot. I texted the catering manager to ask if she had placed the order but did not call, assuming she wasn’t working over the weekend. The staff at the restaurant eventually made the order, I paid there, and I left. No apologies were extended at the restaurant and unfortunately, I never received a follow-up, which was probably the most disappointing part. I am realistic about human error however this disregard is noted in my mind as showing a lack of respect for my time. I’m not swearing off this restaurant—I’ve lived in Peachtree Corners for years and eat here probably 2 times a year. I’m sure the staff members are good people and I’m just one person with little to no impact on their business —but before visiting again and most definitely before placing another catering order or recommending others to do the same, I’ll think twice."
