Mighty Leaf Organic Hot Tea
The Imperial

The Imperial

26 E Chestnut St, 17602, Lancaster, US, United States

Full • Salads • Catering • American


"Just want to share my experience to help others.Went here for breakfast with some out of town friends last weekend.We were on a bit of a time crunch so we ordered food as soon as we sat down (about 9am . Time passed with no update from our server on when our food would be out... we watch people who walked in after us (even one lady who walked in when we did all get their food (about 9:45 ...Still no word or update from our server... we tried to brush it off as them being busy or whatever... but each of us only ordered toast, potatoes, eggs and bacon... we finally were able to grab our server (around 10... who said yeah, I was thinking your food was taking a bit... let me check on that... she comes back and says it 'll be out in a few minutes.... 15 more minutes goes by and we ask a gentleman for a manager. He says he 's the manager and we explain our situation. He says well, sometimes this is the breakfast rush when hotel guests come down so we 're a little backed up... we explain to him that we 've seen multiple other people (pretty much everyone but us get their food. So he goes to check and 15 minutes later we get our food. They did end up comping two of our four meals. It was not worth the wait or the price. Communication would have gone long way in this instance... we didn 't leave until 10:35. An hour and a half after we arrived... and we had ordered food an hour and a half prior to when we left..."