"I contacted Albericos midweek to book for people for dinner before a play on Saturday. I was concerned about time and discussed this with the person I booked with and the chef. We moved our reservation to pm to be out by pm. We arrived earlier and the table was ready. They asked us to share menus as they only had available. We were the only customers when we arrived. There was only one waiter who also served as host and I guess bartender, also, give how long it took to get a glass of wine. They had no pinot grigio chilled. We began ordering but then other customers arrived and the waiter left us to take care of them. Our orders were finally taken after he seated and served yet another couple of customers. Our salad and appetizer orders came. And we waited and waited and waited for our entrees. We finally began getting then at pm. Some of the group were not served until pm. Our halibut, substituted for sea bass, was good, but several others did not fare so well. The pork tenderloin citrus, was overcooked, tough and dry with a red sauce that was not citrus. I had recommended this as when I had I a month ago it was excellent. This was not the same dish. I am not sure what others ordered but many were disappointed with their meals or commented that they said they were out of items that were requested, such as the sea bass or halibut. As we were the first customer of the evening, one wonders what the planned to serve. To say service was slow is an understatement. Had I not called days ahead to assure that the restaurant would be properly staffed, I might be more accepting of this situation but I did call. Our group had eaten here before and enjoyed it, but this will be our last visit to Alberico’s. They do not seem to value repeat customers and are absolutely not prepared to serve groups"
