American • Ice Cream • Sandwiches • North American
"Today I returned to The Dalles after 34 years. One place on my list of must go, was Big Jim ' s for lunch. Even with all of the modernization they have done a great job of keeping it the same. The food and service was just as I remember it to have been 34 years ago. Kudos to you Big Jim 's. Keep up the good work. Rob Jenkins. Ethel Wa"
Burgers • American • Fast Food • Sandwiches
"Y family and I had a long day at work and decided to treat ourselves to big Jims for Burgers and ice cream we arrived about 8:45 pm their posted hours say closing at 10 pm. We where greated by assuming the manager at the door who let us know they where closing soon. We asked if their kitchen was already cleaned up and he said no and we could go ahead and order. Get to the counter and the guy running the till told us they weren't taking anymore orders and they where closing and then the manager stepped in and told him to take our order then the kid gave his supervisor an eye roll and walked away from the register and let the whole retraunt know he wanted to leave by closing! The manager was more than happy to take our small order and handled the situation like a professional we appreciated that but still felt uncomfortable so we went outside to wait for our food and ice cream. Not even 5 minutes later a younger lady came out with our food those where the fastest made to order burgers I've ever received! I asked if our ice cream was in the bag of hot food another eye roll to go with her coworkers and she said no. I waited inside at this point for the rest of our stuff. We where not there a total of 15 minutes alone with 2 other families still in the retraunt and we left. Get home to eat and guess what our burgers where raw. I understand the employee S are mainly kids and kids need to be taught. But that was the worst treatment I've ever had in the most expensive burger joint in town. The manager is only one person and his staff needs to grow up a bit. We all have to go to work for our money. I'm sorry we cameand bothered them and hour before closing"
