"Well, we ordered 2 dozen bagels and asked if we get the 13th free, she said no, you didnt order it the right way online. I said it was our first time ordering online and didn't see it since we ordered 4 different types of bagels, 6 count each. Still said no to a 13th on both dozens, (wouldnt have killed them). The bagels were great though all but the sesame, they were not done, extreme small and just thrown in the bag to finish the order. Didn't complain on the extra bagels but the not so great 6 seasame bagels that were unfinished and unusable now made me think different. Staff could be a bit more friendly."