"DO NOT ORDER ONLINE!!! The manager (a guy who is too scared to talk to upset customers so he sends his waitresses to do it) refused to speak to myself and another who was upset that we ordered online an hour+ before we got there. When I arrived at 12:30 to pick up the food I scheduled for a later order I was told not only was my food not ready, they didn’t even start on my order AND there were 5 orders before mine. They also told me they pushed all the online orders to the back of the prep line so all the online orders were running late. Because I needed to go I told her to just give me a refund and cancel the order since they didn’t even start. She wasn’t able to process it but the manager could. She walks back to get him to process it to which he tells her it’s going to take about 20 mins to come out and do so. I’m not waiting another 20 minutes for you to come and process a refund after sending her back and fourth a few times he finally tells her I can talk to him through the kitchen door. I spoke to him and requested again a refund to which he said “ma’am like I told you 5 times, it’ll take me about 20 mins to do so”…uh yeah and I’ve been in here for 30, where is my refund??!!! He responds “we’re backed up and this is my priority” I informed him again, I need to know you’re going to process my refund, I need to leave. I ordered my food one and half hours before I came and if that wasn’t enough time one of yall should called and let us know. Instead now that I’m here and waited another 30 you’re not trying to even speak to me or the others that are ticked off, you’re trying to hold me off so you can fix the food I told you I no longer wanted. As I was walking out, he marked the food as ready but not only did I not take any food with me, he didn’t even mark my refund. He needs more training the restaurant was beyond slow and he’s just standing there calling out orders not helping them cook, not helping the front, not helping the upset customers. While I was there 4 ppl ended up walking out bc they didn’t want to wait 2 hours for food when the restaurant isn’t even busy. Hire more help, train them better, speak to your upset guests instead of sending your workers to do it. You’re the manager that’s what you get paid to do, manage, do it. Sn- looking at the way he responds to reviews I’m surprised he still has a job here. Can’t the owners see they business declining?"
