"At first I thought it’s because we are Asians that’s why in a span of 30 minutes, we only had 2 servers come to our table; first was the lamb where we were given just 1 tiny slice at the bottom of the stick (cuts were already made at the center); 2nd was the chicken. And they deliberately avoided our area. How did I know? I was observing all the servers and their trend because given the coasters to be used for the stop and go protocol, nobody dared come close to our table UNLESS WE BECKON THEM to do so. And they came only twice to our table. The 3rd one was for the banana. I raised my complaint to the managers and had servers coming after a few minutes. My point is, had I not complain, would they still come to our table? Aren’t they supposed to be briefed before opening time that they were SUPPOSED to go around the ENTIRE DINING AREA and look for those GREEN COASTERS? That’s the whole premise of the Churrascaria experience, right? I refused to pay $62 for a disastrous Churrascaria experience for my son. This is not how it’s supposed to be having had the Churrascaria experience in Manhattan in 2002. He was only 4 months old then. Mr Seth McCamm, duty manager, handled my disappontment rudely; without even offering a personal apology by coming to our table. Kindness was under the pretense of making the meal and drinks free. Funny thing is, we didn’t really have a meal aside from the Market Table offerings which are so-so. I don’t have any problem paying for an expensive meal OF OUR CHOICE. But please, don’t shortchange us. We try to live our lives through honest living. I hope this branch does the same to ALL their clients from hereon. The reviews for this restaurant shows the trend of their service which is either too high, or too low. Extremes from 2 sets of diners. The billing, the reservation, the service, manners and politeness are very disappointing EXCEPT for MS GIGI and AMYAH. KUDOS to their genuine effort to make things better for everyone."
