"I had the worst experience at this Whataburger! I placed an online order at 11:20 with a scheduled pick-up time of 12:05. When I arrived at noon, my order still wasn't ready. I waited at the counter and watched as nothing happened. Many customers were visibly frustrated with the long wait. I overheard another customer having issues with her order, which didn't help the situation. When I inquired about my order again at 12:32, the staff member gave it to me but falsely claimed, "Oh, I went looking for you." In reality, no one had come out from behind the counter during our wait. I wasn't offered any ketchup, napkins, or condiments. To top it off, the food was cold. This location does a disservice to the Whataburger name."
