"Super Disappointed Mothers Day Brunch. Seated at a nice table then moved to a corner of the lounge and left without beverages or service while some staff took pics with each other, our server set the table next to us without acknowledging us and other...later arriving tables were being served. After asking for service found food not the usual standard including over ripe fruit, dried out items prepared too far ahead, mislabeled items, cards for items not present (one I stood waiting 10 mins for the person to come back and tell me they don't have it) and saw who appeared to be the chef and sous chef have a disagreement in front of customers. The dessert display was the highlight, quite beautiful with fancy caramel and chocolate accents and a build your own cupcake station for the kids. All desserts were not labeled, though the quality was there we saw alot of waste as diners tried things and didn't care for them so didn't eat them. Not everyone likes coffee flavoured cakes. When I expressed my feelings to a lady who appeared to be the manager she smiled and gave me a well rehearsed line or two no attempt to make it right or even a genuine apology. The whole experience left us feeling really unimportant and not cared for. Not a $39 per person experience at all, other customers that we spoke to seated around us felt the same. They expanded the dining set up into the hotel lobby and it really seemed they were in over their heads and couldn't handle the volume of business. Truly disappointed in what used to be our favourite buffet. Not sure we will be back."
