Nacho Stix (Small)
Mrjims.pizza

Mrjims.pizza

670 Big Stone Gap Rd, 75137, Duncanville, United States

Pizza • Cheese • American • North American


"I don?t know why my son?s name came up when the account is in my name but my name is Mary and I am the one leaving the review. Mr. Jim?s pizza is usually delicious and has always been perfect in the past. However, the last two orders we have placed have been unsatisfactory to say the least. The first time was a few weeks ago. We get the order home and my garden salad is lettuce. Only lettuce. So I said okay maybe someone forgot to add the the veggies. Then I realized theydidn?t give me the ranch to go on my lettuce. So at this point I?m getting a little frustrated but agin, Mr. Jim?s is usually on point so I thought ok, they are having an off day at Mr. Jim?s. Then we get to the pizza and the pizza isburned. The crust didn?t have the garlic Parmesan crust like we ordered. It was plain. We agreed that this day was just a fluke. We ate it and moved on. Today we order Mr. Jim?s again and granted they said I could still place an order at8:50, they close at 9pm. So I was really happy. As we were driving home I realized they didn?t give me a item from my order. At this time they are closed so I can?t call or go back to get it so I just go home disappointed because I?m nowremembering last order. Sure enough we get home and the pizza is burned again (photo added). I am really disappointed in Mr. Jim?s. I don?t know what is going on but y?all need to get it together. I?m sure I am not the only customer this ishappening too. My family is worried we will not order from Mr. Jim?s again. I?m sure we will but I will be sure to check the order for all my items and check the quality of the food before I leave the store moving forward."