"Been ordering food from here for years! My favorite Thai bbq location. However, due to poor customer service, I will no longer be a customer to this one. I place large orders! This one was about $250 through grubhub. The restaurant calls me and says they don 't have enough S1 (chicken) to fulfill the order. I ordered about 5 of this item. I spoke with Sam. I said no problem, can you just replace the 3 S1 orders with the chicken Sate plate? She said I would have to cancel the order and do it all over again. I think this was pretty insensitive, especially since the refund takes at least 24 hours to be refunded. I didn 't want to have over $500 charged to my card that day. I asked if they can just provide the change for these three dishes that you can 't fulfill. Let 's keep it simple and not make me go through placing another large order that takes time to fill out. She said no, because she needs to make more profit since the Sate dishes are priced higher. It 's literally a $2 difference between the two, so we 're looking at a $6 total difference. Again, on a $250+ order. The tone was not impolite, however, I feel that the tone of the convo was and just overall unprofessional. A $6 profit was more important than your $250 order??? Maybe something like hello, I am sorry but we are running low on this item. If it 's ok with you, I can replace three dishes with this one. It is priced higher but would like to offer it to you at the same cost this time to fulfill your order and help you enjoy your dinner in a timely manner .OR... we only have 2 of this item. We can refund the other three if we cannot find you a replacement. Anyway, just some time of customer service approach RATHER THAN I need to make more profit! That 's the part that didn 't sit well with me and just really pissed me off. Otherwise, food here is great! But this ain 't the only Thai bbq in LA."
Nam Sod
