"We usually order from Jones Beach Deli out of convenience, and DoorDash makes it easy to order from the deli, grab the order, and go. We have used DoorDash with the deli several times successfully. Today, I ordered two sandwiches for pick-up through DoorDash. When I arrived, the order wasn't ready, and I waited 30 minutes before I finally said something. The person I talked who worked there rudely blamed me for using DoorDash because it's more expensive. I explained that I used it to save time, but clearly that wasn't happening this time around. I don't understand why I was blamed for using a platform that the deli clearly elected to use, and has successfully used in the past. Our sandwiches were also poorly made and clearly rushed."
