"The food in Primo is excellent. In Primo we have eaten several times in recent years and both the menu and the food are consistently very creative and well executed. However, the service can be met or miss. This new year's eve, it was more of a miss. This did not seem to be a consequence of being excessively busy, it was not. We were there when it was much more business. We had reservations, and although there were empty tables when we arrived, we wanted to wait in the bar until our table was ready. We sat 30 minutes after our reserved time. The waiting staff is pleasant, but on this occasion does not meet our expectations for the level of service we enjoyed there before and have come to expect prices (our bill was over $300.00 [including a 20% tip] for two without dessert or a bottle of wine). Examples of the less than expected performance obviously contain empty glasses at the edge of the table are not deleted until after several visits on the table are deleted by server/wait staff, no refilling of water glasses by waiting personnel; we did it ourselves, and food (complementary pre-Meal appetizers) on the table of runners without description of what was placed. It seems as if the staff tried, but was not sufficiently trained to provide the level of service that should be provided to make this a truly 1st class experience. Here, too, this seems rather to be a function that you get as anything else. We used to be there and had excellent services. The service was fair, only not what we expect at the calculated prices. Nevertheless, we will come back because the food is good enough to overlook the unconsistent quality of the service, just as often as we would otherwise. It is unlikely that we will return for dinner at the New Year's Eve."
