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Red Lobster Tampa Dale Mabry

Red Lobster Tampa Dale Mabry

11601 N Dale Mabry HwyFL 33618, Tampa, United States

Beer • Steak • Salads • Seafood


"Upon arrival advised of having reservation and gave my name. The host appeared to search for it but didn’t say she found it and appeared to give up on completing a check in for my reservation. I asked to confirm I was checked in and she then said she didn’t know how to do that for Open Table reservation and someone else came by so she told them what I said and got help. I’m glad I asked to confirm. I explained that other times I have reserved and not been checked in I get an emailing asking why I didn’t cancel my reservation so I just wanted to make sure it got done this time. While there appeared to be only capacity at the time, there was a struggle to determine an open table to take us to. When taken to our table the seats hadn’t been wiped from the crumbs that were surely wiped off the table from previous occupant. There was also trash on the floor, in front of the booth and the server picked up something but some still remained on the floor, in plain sight in front of our booth the entire time. That person that took us to the table ended up being our server Kate, and she was okay. She told me they were able to get someone to check me in so I’m grateful for that. It would be helpful to ensure all staff are capable of performing check in for reservations correctly. At the very least, they could communicate with people checking in that they will get help for resolution vs giving up and just seating the party without completing the check in and not mentioning it. Luckily, I was paying attention and felt to need to ask for confirmation b/c I could read the look of defeat in the face and body language of the person trying to check me in."