"Major disappointment with my most recent experience. I've been eating at Fire Engine Pizza Co. since it's inception. This past Sunday my family and I ordered $180 worth of food for takeout. I live roughly 30 minutes away, so when we finally got the food home we were really bummed out to find long black hair in the fried mozzarella. We immediately called to address this problem, and we were assisted by the poster child for bad customer service on the phone. A lady by the name of Cadence was awfully rude and dismissive. We explained that there was long black hairs in our food, and were looking for a solution (something along the lines of a refund for the item, or a gift card for the dollar amount of the item) We were offered to come pick up a new one, after explaining it is was 30 minute drive! We were then advised that we would get a call back from management or an owner. THAT never happened. Called back today and talked to Jade, who then gave us George. Getting the run around for a single appetizer is simply bad business. Best of luck, unfortunately I can no longer recommend this establishment on account of that fact that they don't take matters like hair in food seriously, and their staff/management has absolutely no conflict resolution skills, or social/customer service skills."
