"I came on a friday night, and I was actually super excited to come here. only because, I’ve passed it multiple times due to it being conveniently located near the metro. also because the entrance is super intriguing making you feel like you’re in japan (iykyk). but they fell short on their lack on communication and customer service. the hostess was quick to immediately tell us, we can’t accommodate you inside because we have reservations. never did she once, try or offer any options to satisfy us. to me, it’s about trying and doing your best. she didn’t even try and shut me down with a no and to go to the bar. until another lady accommodated us politely. I didn’t really enjoy how you have to close your tab at the bar in order to be seated. crazy how we live in 2024 and you can’t transfer checks lmao. the server was alright. I guess going to a mid-class sushi restaurant gives you inadequate service. genuinely, it makes me feel like I have to spend top quality money (like novikov, zuma, and etc) to get amazing service. I may not be a server, but the lady kept pouring water in front of me. blocking me with her hand in order to fill our waters. number one rule as a server, never block the guests view with your arms. so for the service I received was poor. leading to a no tip and no empathy for receiving a no tip. try harder to actually satisfy your guests. thank you."
