"I normally don’t write reviews, but I had to on this one. This is the second time I ordered from this place, the first time they forgot my consomé broth for two quesabirrias orders, but i decided to give them another chance. I ordered a ramen birria from them, based on the picture of the food item, it looks good, but it’s nothing compared to what you get. To begin, the amount of birria that they put is unacceptable. For $13+ I would expect to have at least the servings of two tacos but it doesn’t even look like it’s enough for one taco. There’s barely any broth, it just looks like plate of soaked up noodles. I decided to order as well the 3 quesabirria tacos with consomé again and guess what, they forgot to include the consume again! I called the restaurant to discuss the quality of the ramen birria and the missing item. I wanted them to deliver my missing consume and they said they could not deliver the item anymore and can only give me a partial refund. Mind you, I live just few steps away from the business, probably a 3 minute walk, so a re-delivery should have not been a huge problem. All they they had to say about my complaint was, “you don’t have to order from here anymore.” That’s not really the type of customer service you should be giving, especially for small hole in the wall business. You should re-train your employees in customer service so that you can have guests return and support you but instead you choose to just shoo them away. My family owned a small business just like this one before and we didn’t treat our guest like this. I was being polite because I know what it’s like having to deal with customer service issues but the young lady that answered the phone had a lil snarky attitude when I complained about the food quality and missing item. Please stay away from business like this and support others. I’m my opinion, Los Comales, would have been +10000% the better option compared to this establishment."
