"Terrible customer service. Especially when the mistake occurred due to the Owners negligence of paying attention to the customers request..I originally came in days ago and placed an order for a small cake that would feed about 5 people. Pretty straight forward request..Upon arrival today) i was presented with a massive cake that could feed up 20+ people. Now the $55 price-tag i was initially charged with makes sense.I told the owner, this size isn't what i ordered, I had told you a small cake for roughly 5 to 10 people MAX even using hand gestures to emphasize the size of the desired cake)The owner then apologizes and points me in the direction of another cake option that I could go with instead. I agreed and swapped the cake.However, this cake was $32. The much larger cake that was created due to the lack of listening by this Bakery was 55$.The owner walks away. I ask the owner for the monetary difference. The owner goes to the register, throws the money across the counter and then walks away without saying a word.Did you expect a tip for your mistake? did you expect me to pay more for your mistake after swapping cakes for a cheaper one?In a world where customer service is lost, this was La Luce Pastry's opportunity to shine. They could have had a happy customer me) tell a story to others about how great this place is..My son, daughter, and friends are frequent visitors to this bakery but that will be coming to an end. And if you're reading this, i hope this helps your decision making process if you're thinking about ordering a custom cake here."
