"Beautiful location, beautiful music, beautiful furnishings, terrible customer service. Management is very bad, and the place is very unorganized. It claims to be a $5 entrance fee at the door, but the bouncer allowed me and my party of 10 women for free. We come into the lounge and the manager threatens to kick if we don't pay. Shouldn't that be something to confront the Bouncer? The manager then takes me and my friend outside the lounge to have a screaming game about who is right and who is wrong. How unprofessional? In what world does the customer take the blame for an employee defect? The manager continued to scream us because he didn't pay before he came in, but isn't that the unbelievers owe? What is he at the door for? The Bouncer should be in trouble to allow people free, not customers. It's not our job, we don't work there. Terrible customer service and I won't be back."