"After waiting for my 3 hard shell tacos in the drive thru for over 15 minutes because they offer was ready but they forgot about it and it sat, the tacos were soggy and fell apart. I went in the restaurant to explain to the manager and told him I just wanted my money back and he replied no that he would cook me 3 more tacos. I said no thanks I'm just going to go elsewhere and then he explained that he didn't have a key to the register so therefore he couldn't give me my money back. I explained that I would wait until the next transaction with the register and when it opened he could then obtain my refund of $6.89. He angryly walked off and after a couple minutes a female employee came over and explained that I would get a refund but I had to go back through the drive thru in order to get it!! I said, I'm standing right here in the restaurant by the same register that is used for the drive thru and why can't you just give me my refund now and save me the trouble of getting back in the drive thru line and having to wait. The male manager then walked up and said that was their company policy and if I wanted my refund then that's what I would have to do. So, I got back in my car and drove back through the drive thru and 10 minutes later received my refund. Can you believe that!!! I have noticed that since this COVID thing, some restaurants and people have become pure lazy, ignorant fools that could care less about anything. People, just do your jobs and if you don't like what you do then either quit or find another job!!"
