"I have been a loyal Coal Fired customer for years. This week, I ordered the “Rice Balls” family-style appetizer along with a chicken parm hero and pizza. The “rice balls” were $12.95. When the order arrived, there was one singular rice ball in the container. I was honestly shocked because it cost the same as the hero and was listed as a family-style appetizer. When I called the restaurant the next day, they tried to justify the price by saying that the size was bigger than other restaurants. However, one rice ball is not meant to be shared with a family. The name of the dish and the price were incredibly misleading. I was disappointed by the customer service in return."
