Paneer
Passage to India Bakery

Passage to India Bakery

1100 West El Camino Real, 94040, Mountain View, United States

Pizza • Indian • Vegetarian • Delivery Services


"Employee Personnel Corrupted Service Indifferent Owner. Really terrible experience. I ordered a cake over door bag for pickup. Good in advance 2 days. First, their place was only chosen coz, they seemed to be the only option that makes iceless cakes. For whatever reason, Tordash showed that her place is closed, and I had to call the owner and ask if it is open. She talked to the door bag and opened it. I made the order. Just to confirm, I called the lady owner back. This is to be picked up by 1pm for a calf by 5pm. She mentioned that Tordash only notified her 20 minutes from the pickup, which was strange. How/was the service should not inform the owner in advance, especially for an item like a cake. Anyway, she called at 2:00. I called her and said she told her staff she was ready. I then left the place at 5:20 and when I asked about the cake, the receptionist said it was not even ready. And I have to wait for 20 minutes. I had to end so many other things and the time was a cripple. What is the point of pre-order? I asked him to hurry. I told him that I was constantly on the phone with the owner so that this is least expected. He said you never called me. As expected, a person knows his number. The order on doorstep should be sufficient. When I told him that and asked him to hurry, he began to refuse me. That was the tip. I called the owner lady and door bag customer service to cancel my order and repay the money. I also have a complaint with door bag back this restaurant and how they treat customers. Apart from that, the place is really badly maintained, dirty ad cake. It's obvious that I'll never go there again."