"DO NOT TIP. The gratuity isn't paid to the waiters (verified), it goes to the restaurant. Extra source of income for the restaurant apparently. These guys are thieves. I was dealing with the manager Mr. Penal Patel after my confrontation, he is one of the rudest persons I've spoken to totally incompetent.Here's my horrible experience dining in- gratuity was automatically applied without any indication. Tipping is always optional and there is some kind of a note otherwise. There was nothing as such mentioned anywhere, and when I asked the manager Mr Penal Patel, he rudely asked me to go and speak with the corporate office and started to walk away. He acts as if he owns all the chains and that he could wrongly charge customers and get away with it. He has no regard towards the customer, is obnoxiously rude and incompetent to run the restaurant. He chose to yell and argue in the middle of the restaurant over a $10 gratuity and make a scene in front of other guests, that's how shallow he is. My purpose of going over was to understand why I was charged extra and it wasn't even about the money at that point. As a customer I should be aware of the charges before ordering and authorising the gratuity. 100% tips should go to the waiters. That's not the case and it's a way to make the extra money for the restaurant. Worse experience ever."
Papdi Chat
