Parmesan Garlic
Strano By Chef Josh

Strano By Chef Josh

518 Perkins ExtTN 38117, Memphis, United States

Fish • Pasta • Pizza • Italian


"Entirely disappointed in this dining experience. Our Valentines Day Reservation was for and right off the bat, we waited or minutes for a server to come by before going back to alert the hostess. He arrived shortly afterward and redeemed himself by being quite helpful despite the negative first impression. My first course smoked portabello appetizer was so tiny that my husband and I laughed about it.... literally what appeared to be of a very small portabello (so, a chunk) with some scattered watercress greens and a small dollop of balsamic – infused caviar. I joked to our server about the kitchen running out of portobello, and he noted that it had been a very busy night, but did not deny it. Hubby’s corn chowder app was good. Second course wedge salads were thankfully good. Then, minutes before our main course was to be served, we were informed that they ran out of the NY Strip steak (one of only three meal options, due to the prix fixe menu) and would my husband like fish or chicken. After an emphatic “No, I really wanted the steak” our server went back to the kitchen and came back to say they’d found him a tenderloin they agreed to substitute. It was good, but arrived rare instead of med-rare and needed to be sent back and cooked up. My airline chicken breast was not good — no trace of the Brie that was supposed to be inside and terribly dried out. Definitely overcooked. While the side dishes were good, they were disappointingly the highlight of my meal instead of the main course. Although we appreciated the tenderloin substitution, it was hard to justify paying per person, before drinks, for what we received on what was supposed to be a special occasion. I doubt we will return — and definitely never again on Valentines Day"

Buffalo Wild Wings

Buffalo Wild Wings

Buffalo Wild Wings, 127 E Palm Ave, Burbank, CA 91502, USA, 91502-1834, United States

Beer • Salad • American • North American


"My wife and I went to this BWW Sunday after making a reservation on their website. We received confirmation emails and text message reminders for our reservation. When we arrived and told the hostess we had a reservation, she said, We don 't take reservations. When I showed her the confirmation on my phone, she said that I should not have been able to make a reservation and no tables would be available FOR 2 HOURS. She didn 't pretend to care about the inconvenience. My wife suggested we get a takeout order, but we both felt that the restaurant should do something, even if only a symbolic gesture, to compensate for the service failure. We drove 40 minutes for a reservation that they confirmed but would not honor. The cashier took our order, but before we paid he went to the manager to see what could be done. I stepped outside and my wife spoke with the manager (Carlos R. and he said nothing could be done. When I heard that, I went inside asked to speak with the manager. Before he returned, the cashier brought our takeout order to us. Carlos R. showed up and told us nothing could be done because it was a third party 's mistake. That defies logic! The third party is OpenTable which BWW hired to do exactly what they did: Make a reservation. I told him that I worked in restaurants for years and that you always try to satisfy the customer in the case of service failures. At least do SOMETHING, ANYTHING, to show that you are sorry for the failure and that you appreciate their business. He said he would do NOTHING. I showed him that our takeout order was complete and asked him if he would rather throw the order away than satisfy his customer. He said if you don 't want the food at full price, I 'll throw it away. He was happy to throw away the food and two customers. Why not discount the food slightly and keep two customers? He is neither a champion of logic or customer service. I wrote the corporate office the same day. No response. TERRIBLE SERVICE!"