"Grilled Cheese was FABULOUS I will return for it. My Mel 's Diner Experience: The Novel I sent my hubby to pick up our order because I was feeling under the weather, he ordered a pot roast diner with a chicken noodle soup side and I ordered the grilled cheese with chicken noodle soup. When he was given the order it didn 't feel right so he checked it when he got to the car, it was a club sandwich and fries...wrong. Went back inside, explained the order was wrong and repeated our order with me on the phone, I think he was calm compared to...well me haha but again I wasn 't feeling well and STARVING. SO cut to NOOW we have the right order, checked in the car again, everything looked good and he headed my way so we could feast. I saw the grilled cheese and my eyes started drooling. I picked up the soup bowl and...I knew then...it was wrong. Opened...and there is was, some cream based chowder NOT CHICKEN NOODLE bs. I was LIVID. I immediately got in the car (hubby was really enjoying the pot roast so I couldn 't ask him to go, 5 stars) . When I arrived I explained the situation, the manager said we 're not serving chicken noodle soup today so I don 't know how you were able to order it . I responded I ordered it from your website, it 's listed on my receipt and order ticket..? . Manager suggested I keep the soup, receive a refund, or get a salad. Since I had two soups I asked for one refund and one salad. Refund processed, salad received, and I left. Stopped at good 'oId Publix and splurged on a pint of chicken noodle soup from the deli and went on with my life... I can 't explain exactly how it came about but I just didn 't enjoy the feeling the manager gave me that it was my fault because I shouldn 't of ordered what was available for me to order. If your not serving something, update your menu online, if your not serving something, calls take out order customers prior to pick up and suggest alternatives. 3 stars for a 5 star FOOD review, negative 2 stars for staff mood. We are all going through it right now, I 'm in two types of customer service industries and I manage to slap a smile on my face and except all responsibility for anything wrong even if it doesn 't make sense to me. Please try to enjoy what you do, it will benefit us all."
