Cafe • Coffee • Cheese • Italian
"Well if you 've seen Fawlty Towers on TV this is what this restaurant was like. The usual woman who meets greets guests and runs a tight ship wasn 't there the night we attended. A young man was trying to fill her shoes. It took a long time before our waitress appeared and then it was to tell us she 'd be right back. That took at least 10 mins for her to return. There were ample staff standing around at the back wall just surveying the restaurant whilst two other staff members ran their feet off. The young maitre-d had to resort to clearing tables etc. without calling on his hired staff to assist him. There were 3 in our party and 2 of us received our meals before the 3rd meal was brought about 15 minutes later. When we brought this to the maitre-d 's attention his response was That 's the way Chef has decided to serve the meals . No proud Chef would only serve 2 out of 3 meals. When I pointed this out he said it wasn 't a five star restaurant it was casual dining. We also had to pour our own wine. When I mentioned this as well he asked Did you tell your server that you wanted your wine poured? I thought that was their job!!! Most restaurants get upset if you pour your own wine. He had an answer for everything. We didn 't want to ruin our night by getting upset so we left it at that started to look at it on the humorous side of things. He gave us the late 3rd meal free of charge. Shame about the shockingly poor service that night as the numerous times we 'd been there before the service and food has always been good. Not so this time for the service. Maybe the maitre-d 's name was Manwell !!!!!!"
