"The replacement at Lisa's Deli is rude and has been turning away long-time customers. I have been coming to Lisa's for 14 years because the food is delicious and the deli staff is fantastic. However, today I went to ACME Deli to make a sandwich because the new employee, an angry blond woman, was incredibly unpleasant. When I called, she immediately snapped that there was a one-hour wait. I agreed and was put on hold. When she finally returned to the phone, she told me it was too busy and suggested I call back later. In person, she is just as dismissive, ignoring customers and choosing to focus on tasks that she deems more important. One day, she even insisted on sweeping when there was nothing to clean up. Dana, the previous employee, was kind and attentive, remembering customers' orders and having them ready within 10-15 minutes. She genuinely cared about her customers. This new employee has been around for a while now, and her lack of concern for customers is evident."
