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Romano's Macaroni Grill

Romano's Macaroni Grill

4627 S Timberline Rd Fort Collins, CO 80528-3004, United States

Grill • Pasta • Italian • Chicken


"I made reservations at 8:30 p.m. Arrived early at 7 p.m., let hostess know we were there. Sat at bar for drinks. Took over 1/2 hour to get a first drink. One drink was awful; one was good. Ordered two more of the good drinks, took another 1/2 hour to get second drinks. Bartender was working too hard, restaurant was obviously understaffed for holiday. At 8:35 told hostess that we were still waiting to be seated. She told me there were four tables ahead of us. Why, I asked, if we had reservations, would there be that many still ahead of us? (No answer). She told us it would be at least 15 minutes. Went back to bar, ordered two more of the good drinks. At 9 p.m., I went back to hostess, a different hostess this time, who told me that there were now 8 tables ahead of us and that it would be at least 1/2 hour wait. How is this possible, I asked, that we made reservations for 8:30 p.m. on Valentines Day and we are now told that we have to wait until at least 9:30 (and, how the number of tables before us had increased was never explained). Undaunted, I went back to the bar, and at 9:10 our third round of drinks still hadn 't arrived. At about 9:15, the hostess unexpectedly arrived, showed us to our table. Waiter was rushed and seemed confused. We ordered the Valentine 's specials. Waiter took our order, only to return about 10 mins. later to tell us that the entree I 'd ordered (steak and potatoes) was out . I ordered another (pasta and shrimp, for which I was expected to pay extra). When I asked the waiter about our appetizer, he said he 'd check on it; instead, another server appeared after our dinner had already arrived to tell us that the appetizer (mushrooms) were no longer available, we had to order something else. The appetizer (calimari) we received between dinner and dessert was overcooked and unappetizing. Fortunately, our 3rd round of drinks showed up with the calimari, so, by that time, the drinks were welcomed. Not a good night."