"I’ve been a customer of Bull and Bean for a very long time. I still enjoy their food, and like the atmosphere, but the big thing that has deteriorated is the service. The staff used to be so pleasant and helpful, recognizing regular customers, always quick with a smile and a greeting. Now I rarely get either a smile or a greeting, just sullen faces and attitudes. Also, almost every time I visit, the coffee is cold and/or about to run out. Brewing another pot seems to take an eternity, often not becoming available until after I’ve finished eating. Surely the staff can do better?"
