"First off, the location shows up as having a drive through, which is why I went there. They don?t. But more importantly customer service was pretty much non existent. Woman at the counter was totally disinterested and barely smiled. It was my first time to a Nektar, and she seemed annoyed that I had questions and didn?t know things about the menu. And the blender was so loud I couldn?t really hear her. I?m pretty sure they mixed up an order between the woman in line ahead of me and my friends order. She had to ask if her was correct, and without looking they said yes. Then when my friend got hers, it didn?t look like it was one she ordered. But again without looking they said yes it was. I asked and verified that they had not put cashew milk in mine since I have a really bad allergy. (I?d specified that when I ordered) The guy making them, again not even turning around to look at me, said yes and that he even changed gloves. That part was appreciated, but it would have been nice to have even a semblance of customer service when he told me that, maybe even eye contact, or simply looking at me. Is that too much to ask? Lastly the bowls were both missing the agave that was supposed to be on top, they were barely frozen and were already melting when they were handed to us, and they had maybe 5 blueberries. Disappointing all around, and I have no intentions of going back. Customer service is everything to me. I?ll forgive a less than stellar food item. But when there?s no customer service, no friendliness AND less than stellar product, then what is the redeeming value?"
