"Very few things prompt me to write a poor review, knowing how damaging they can be. That said, my experience today warrants the effort. This is a charming facility, well laid out, spacious and comfortable. The maître d’ was welcoming and we anticipated a very pleasant experience. Two people were dining, myself and a friend. I ordered a pasta special and when it came, it was very obvious that it did not resemble the description. I asked the waitress if I could return it, but she unfortunately spoke very broken English, so I told her that I would keep it and see if it worked. It was a few steps short of inedible, so I asked her to return it and exchange it for a salad. I’m not sure if she was arguing with me or if she simply did not understand the request, but it got a little awkward before the exchange was made. In the meantime, my very easy to please friend, commented that her Chicken Caesar salad was probably the poorest she had ever had. I had ordered their salmon salad as a replacement dish and literally could smell the fish as the waitress put it on the table. I didn’t touch it, for obvious reasons, and we both would up sending the salads back essentially uneaten. It’s really unfortunate, as it’s a darling facility and in a great location, but I can’t imagine ever returning. What was wrong with the lunch suggest a very serious sanitation and customer service problem, not just a one off."
Penne Arrabbiata
