"I made a reservation online. we arrived for our reservation and the hostess informed me that I had no reservation. then she told me that they were in the capacity and there would be a moment, but there was no reservation. I informed them that I made the reservation online and she cut me off from having something and that there would be a waiting time because other people were before me. I asked why they allowed online booking if they were not honored. she started again that there was no reservation until I told her she was wrong and showed her my confirmation. she then asked my name is sandra foster, I answered yes and she said she found it, but it would be a 15-20 minute waiting. I stayed in front of us deliberately while 3 parties were sitting in front of us. in exactly 19 minutes she called my name and we sat. we had a member in the party who had just arrived with the airplane and was quite tired and hungry also diabetic. also tried to celebrate a birthday. we decided not to celebrate the birthday in this night and wait until the next, as we had starved at this point. on a positive note, we had a very good waiter and the food and service were great when we crossed the threshold. as customer service manager for over 25 years, they never say they are wrong. especially if you don't know. it was disappointing. put a damper in the evening. but our waiter was so amazing that my 9-year-old grandson wanted to pay him $5 of his own loan to tip him over what we tipped."
