"The waitress seemed frustrated by the errors and snatched the checks from our hands when we pointed out that they were wrong. We then had to wait another ten minutes to get the correct bills. Unfortunately, even the "correct checks" were still wrong. The waitress appeared annoyed with us, as if we were to blame for the mistakes. At some point, a manager approached us to discuss the issues, explaining that the delays were due to a computer crash. This would have been understandable if they had communicated this to us earlier.
We expressed our frustration about repeatedly receiving the wrong checks. The manager, however, dismissed our concerns by saying, "I don’t need a lecture," which ended the conversation abruptly. After over 30 minutes of trying to settle our bill, we experienced truly poor customer service. I had high hopes for Marleys, but it turned out to be one of the most disappointing dining experiences I’ve ever had. As a college student working in the food industry, I understand that mistakes can happen, but I can't help but feel that if there had been more experienced staff present, the situation would have been managed much better. I’ve never felt so disrespected as a paying customer, particularly because of my age."
