"My family and I have been loyal customers at Tommy's Pizza for years, but our recent orders have been quite disappointing. I always request my pizza to be light on the sauce and well-done, and I ask for the fries to be extra crispy. It seems like either the staff taking the orders isn't communicating properly with the kitchen, or the cooks don't care about customer satisfaction. Either way, it's not a good reflection on the business. I'm really let down."
