"Drive Thru Visit Sunday: 4 17 2022 around 1PM EST I would like to highly stress the SIGNIFICANT IMMENSELY POOR service level at the PDQ Raleigh NC Falls of Neuse location. Upon entering the drive thru, we asked for a particular item that we have purchased on the menu on our prior 1st visit. Which were the sweet potato fries. we were told: since COVID our items have changed. Understood. thank you no problem. We made modifications and proceeded with our order. Arriving to the 2nd window we were never greeted. The Associate manager opens the window says: pull to the flag pole we will bring it out. Not once, greeted, asked if condiment?s were needed, offered our beverages with the meal. NOTHING!! She said if you don?t mind: I did mind moving up due to the fact several vehicles were already parked our initial visit to this location required us to park for our drive thru order in which I kindly enlightened her, and I told her that we ended up having to pull back around b c the associate that came out asked us why were we just sitting in the parking lot. I explained during that visit that we have a paid receipt with no completed order. We then re entered the building as the associates seemed dumbfounded were told our order would be refunded. Which never happened. Needless to say, I did not really sweat the issue. But today 4 17 22 was the last straw. This establishment location is beautiful, but the associates customer service are like ?cancer? (slowly killing this business from the inside out). My wife I came back b c we believe in giving businesses another try. However, if given the opportunity I wouldn?t even come back if the meal items were free! I?m begging you please coach please re train please take time to adjust the small details that enhance customer service. Lastly word of mouth travels faster than any marketing brand or commercial. I will always speak of this negative impact suggest to others to avoid the same"
