"Cool environment and fun things to do is all this place has going for it. Seems that the employees need a major lesson in customer service.Last time I went, the bar had a vendor coming (beer company), asked the bartender about it and he sluggishly said “I don’t know anything about that, I just work here” and chuckled. How do you say that to someone seriously.. he wasn’t a kid either. He could have offered to find out but didn’t.Went in to buy a gift card and the staff is standing around talking with one another, all stare at you as you approach the desk without saying anything. No “hi how are you, what can I help you with”, etc. (aka the basics of customer service). You can’t help but feel like you’re a bother. This should be a major concern for management.Asked for a Firewater gift card and the girl had to call a manager. Manager comes over and says “the restaurant opens at 12:30”. It was 11:30, but I figured someone (especially the manager) should be able to ring in a gift card no problem. No reasoning, no explanation, just “nope, can’t do that”. Another individual that needs a major lesson in people skills… seems to be a theme with this place.Without the fun activities there is absolutely no reason to go to this place… they’re lucky that there isn’t a nearby competitor but regardless their staff needs a course on Customer Service 101. The negative attitudes won’t last."
