"Beware they will upgrade your service without telling you.I was booked for a signature facial. When I went in the room, first of all it was pitch black and very hard to see. The esthetician said the facial I booked was customized to my skincare needs, and said she felt I’d benefit from a hydrafacial. I was going to say no, and she said the facial is “only $130”. I said fine. It was a horrible facial. I have suction cup marks all over my hair line and bruising/broken blood vessels under my eye. The massage portion of the facial lasted maybe 2 3 min and I’d hardly call it a massage. She placed a sopping wet sheet mask on my face and we just sat there for maybe 10 min. No hands on or anything, just sitting there. When the facial was done, I had product all over my face that wasn’t completely rubbed in to my skin, and the SPF was pilling all over. I went to the front desk to confirm the price and they said $240! I was there with a bachelorette party, so I decided to email them later to complain about my poor treatment.After reaching out to them via email with no response, I called 2 days later. They told me, “we forwarded it to our manager but it’s like…a Monday? So like, they have to investigate and get back to you”. Once the emailed back, they basically told me it was my fault, I must’ve misheard as they would never quote that price, they can give me 20% off, and that they’d waited for me that day to talk with me. When I checked out that day no one had mentioned anything to me, so that is a lie.I followed up to that email saying I didn’t think 20% was worth it, and felt I should be charged the original price I booked for as I was upgraded without anyone telling me it was an upgrade. No response. I called the next day and they told me this person wasn’t even the “real manager” and they’d forward it to their esthetician manager. No response. Called later to speak w the original manager to which again they blamed me, told me they’d give me $50 back, and there was nothing more they can do.This place is a scam."
