"Hello, I really like going to Te'amo but wanted to alert the owners that one of the recent hires (of the Te'amo in Hyde Park) needs to be fired. I have legimately never experienced worse customer service; she has a 0% rate of getting my drink orders right, and every drink I've ordered from her I've asked her to remake. She always briefly argues with me about what I've ordered, then admits that she made an error and remakes the drink. The remake also has a 0% rate of correctness. I'm not exaggerating, she has literally never gotten my drink order right. The mistakes are not small, either; for instance, the first time she made a drink for me, I asked for a rose tea with boba and a mustache. She prepared for me a matcha latte with a mustache and no boba. In talking over my drink order with her multiple times, I have learned that she actually does not know the difference between matcha and plain green tea, and she seems to think that all mustached teas need to have matcha. I thought this might not be her fault, and that she might not have been properly trained, but the final straw was when I saw her interact with other customers. She and a friend of hers were drinking teas at one of the tables, talking and hanging out away from the counter. A customer came in, ordered, and sat down to work while he waited for his drink. He waited for twenty or so minutes, got up to look at the counter for his drink, and then sat back down. All this time, the woman who was supposed to be working the counter was hanging out with her friend. Finally, about ten minutes later, he got up, approached her, and had to let her know that he had ordered a drink. He was just sitting there for half an hour, with no other customers waiting ahead of him, while the woman was talking with her friend.I am not sure how to describe this woman other than that I think she worked on the afternoon of Thursday the 18th of January, and that an Asian lady came in to work after her. I have gone to Te'amo Hyde Park very frequently, but I decided I had to stop because I couldn't pay $8 for the wrong drink, especially since when this lady prepares a drink it can be undrinkable (somehow the tea is too concentrated). I really think removing her and perhaps giving better training to the new hires would massively improve people's experiences. I hope to have a better boba experience in the future!"
