"Excellent customer service. The owner/manager that I was talking to gave me the inside scoop as to what happened yesterday when I ordered using UberEats and never got my order. Not gonna go deeply into it but I heavily respect that, and respect the communication of items to replace ones the store had. Person was friendly and very accommodating, and as someone who came off a stressful day as a Customer Service Associate myself, I am impressed. I was even offered a small Ice cream cup as a freebie by the owner/manager (I dont know if they were the person I was speaking to but whoever it was I respect them heavily). Sadly I didnt get it, but that customer service was so outstanding that I dont even care about it at this point. I did also had my order modified heavily in the store, due to K&KC (at least this branch) running out of some of my requested items, but again that customer service more than made up for it, in that Im so happy I havent put a SINGLE cent towards a premium Uber Eats subscription, and definitely not after today. I just wished I lived near there, because if I lived a block away from there, I would 1000% be a frequent customer as much as I would feasibly be. Service was that great. Glad I choose to order there again after yesterday, and i dont know when, but Ill definitely order from here at least once more, this branch certainly earned my moneys worth."
