"HORRIBLE horrible horrible. First of all let me say that I have been a customer for the last five years. The food and atmosphere used to be so wonderful but the last year or two has been mediocre at best. The food quality has gone down, the quality of the dining experience is low (with dirty tables everywhere, dirty dishes, an absolutely horrific bathroom, and staff that look like they don't want to be there)... but tonight is the straw that broke the camels back.... I ordered a dish on DoorDash and thought that I had added a request in the notes section. I had not, which was totally my fault but I called to see if they could accommodate my request anyway. I was meant on the phone with just about the rudest most low class woman I've ever spoken to in a professional setting... I was in the process of telling her what happened and she kept cutting me off to argue and yell. I was so confused as to why she was angry so I told her that I didn't call her to argue and that I needed her to just hear what I was saying so that she could understand the full scope of my question. She put me on hold quickly and then put a manager on the phone who mimicked her same nasty attitude and horrible disposition. It was so disappointing that I called back to speak with the manager again and told him that I didn't appreciate the nastiness and that they had lost a customer... He said absolutely nothing as if it didn't even matter. Well I hope it doesn't because I will NEVER GO TO OR ORDER FROM THEM AGAIN!!! The idea that you think it's appropriate to yell at people or be nasty because of a simple question is ridiculous...these times are hard and people are hurting and if I wanna treat myself and my family to a night out to dinner I don't wanna have to argue through your mediocre food in your nasty staff to do it. there are too many great restaurants in Chicago with wonderful customer service to deal with them..."
Pizza Capri
