"If I could give it a 0/5, I would. I pre ordered a full Italian hoagie over the phone for pickup. I arrived with three of my friends as a table was leaving. I walked up to the register with 2 soft drinks and let her know I was there to pick up my food. From the start, the lady at the front was extremely disrespectful and snarky. As I sat down to eat my food, I noticed that our Italian dressing cup was halfway full. (For a full hoagie, I expected a full cup)… I politely walked up to the counter and requested if I could have an extra cup because what we were given was not enough. She looked at me and said “It is $1.07 upcharge for extra sauce.” and I replied as I knew, and I apologized for being inconsiderate of the situation but explained how the cup was not filled. She then huffed and puffed away from the counter and then proceeded to toss the sauce in a very rude manner over the counter. I then had called to speak to a manager and was cut short and told “the boss was tired and the reasoning was due to short staffed”. My friends and I visit Pizza Milano frequently in between our schooling, so for this experience to occur was very surprising. I can’t say less about the food being amazing, but the staff and service is horrendous."
Pizza Milano
