"Our server was rude, unfriendly and refused to provide a kids menu or list any kid friendly items they can make for my 9 year old daughter. He disappeared half way through the dinner and was no where to be seen. As a result no one checked on our liking of the food the steak was dry and over cooked), pasta was too salty. No one offered us desert menu at the end. The lights at the “library” area were on and off for the entire hour we spent there that was extremely annoying and in spite of me asking them to fix it no one did and no one apologized. On the way out it was shocking to discover they allow cigarette and cigar smoking right next to entrance. Not in a dedicated smoking zone but pretty much anywhere near the front doors and the unhealthy smell lingers all over the lobby. It seems they don’t gather to local but rather to arrogant clients from abroad who smoke next to small kids without a wink. We will never be back. The food was bad, the service was bad, we had to dine with blinking lights… no more comments. Cipriani’s New York locations so much better put together and the food is always top notch. Don’t expect it here, in LA location."
