"You definitely need to know what you're getting into before you go here. The good: The location is nearby lots of places you probably already want to visit or live nearby. The food is absolutely delicious! If you dine in, they have a lot of patio space. (Though if you dine in during the summer, there are only about six small tables inside. The bad: The portions are very small versus the price. (Luckily, the taste makes up for it. The parking may be an issue during non summer, as it's a small, shared lot. The worst thing is probably the service, which will get its own paragraph with my recent experience. I made an online order in the morning. I arrived early to pick it up around 6:10pm. When I was looking around for where to go to pick it up, the servers just kind of looked at me until I asked where I pick up an order no automatic greeting when I walked in or asking how many in my party/if I was there for pick up. Two different servers took my name, went into the back, and told me my order wouldn't be ready until my pickup time ~15 20 minutes. (Fine, because I was early, but weird since there were only 3 tables seated inside, which already had their food. I sat down and waited. All the staff gathered at the bar next to where I was seated and proceeded to check Insta/text on their phones and gossip about fellow employees. One staff member even sat down at the table next to me, without even acknowledging me, while he was playing on his phone. I've worked in the service industry/owned service businesses, and phones should NEVER be out where customers can see unless it's necessary to do something on it for the customer go in the back, outside, or somewhere away from view. My pickup time arrived, with no food. Other people had come in, gotten their pickups, and left, so maybe mine got delayed for some reason. The servers, including the ones who took my name, saw me sitting there, but nobody was updating me on what was happening. At a bare minimum, you let the client know if an issue pops up and apologize. Ten minutes AFTER my promised time, I had to ask one of the servers what's going on with my order, and they said it was in the oven. Why was it in the oven AFTER I was supposed to be picking it up, and AFTER they knew I had already been there for ~30 min!?! Ten minutes after THAT, they brought my food out, told me to have a nice night, and walked away still no explanation on the delay, no apology, no offer from a manager for a discount on a future meal or a comped app. That is NOT how you run a business. Especially when you've got more staff sitting around than patrons."
Pizza Spezial
