"Decided to try this place based on mostly positive reviews. It has parking on the street and a lot in the back which was mostly full. Inside, there was a line from the front door the the back door which is fine , most bagel places are busy at 10am so it took about 15 minutes to get my order. While waiting I saw someone complaining about how long it took and being skipped over, she was quite irate.I watched the girls cooking do a video(probably TikTok) of my sandwich and then call my name. I left and went to eat it and realized it was wrong and it had no bacon on a bacon, egg and cheese. So I had to go back and the girl wouldn’t turn to face me just said “ I’m listening”, and then told her coworker she was just going to put bacon on it. I asked them to remake it since it was cold at this point and I had to come back. This seemed to annoy her further. Which then I overheard her talking about the customers today. Maybe if you weren’t concerned with making videos you would have made the order correct. I didn’t even ask for a new iced coffee which was now watered down between waiting and coming back.Overall the sandwich was average , the bagel was nothing special and the customer service was horrible. Mistakes happen , but it’s the whole reason it happened and then how it was handled and their attitude that will make me not come back. The girl who took my order was nice and wrote down the order correctly though, so not her fault."
