"Had big expectations for JF. Friends were in from Europe and my wife and I wanted to take them to a great SF experience. From the moment we walked in to the moment we left JacksonFilmore disappointed. The maitre'd was rude when we arrived and made us feel as if we were putting them off by arriving at 7 pm (for a 7pm reservation! The table was fine, but it took innapropriately long for the waiter to come for drink/appetizer order. The appetizers arrived reasonably fast and were overall fine, although the fried calamari was very fishy and slightly undercooked. I didnt say anything but was definitely not impressed. From the time the appetizers were removed to the time our mains arrived, at least 30 minutes had passed. I was forced to ask where our food was as there were barely any other guests (Sunday evening at 7pm and it was unclear as to why it took as long as it did. Perhaps they were cleaning the kitchen? Worse, however, was that after the delay in our food's arrival, my pasta was clearly not the correct order. I confirmed with the couple next to us as they had ordered the same dish as I had (and it looked completely different . When I asked the waitress, at first she lied that what was delivered was correct...until I pointed out the neighbor table. At this point she admitted they had run out of the pasta I ordered (a specialty . I told her they should have informed me immediately that this dish was no longer available. She offered to get me something else, however as the food had already taken over 30 minutes to arrive, I declined this offer. At no point did they apologize, did a manager come by, or offer a complimentary dessert, etc. VERY disappointing. Jackson Filmore has a great reputation however the food was unremarkable and the service was terrible. I will not return and I hope my review is read and considered when people book. There are dozens of restaurants that would be appreciative of your business and offer better food."
